At Pawsh Palace, all payments are subject to the following refund terms. By making a booking, you agree to these conditions.

1. Cancellation Eligibility
Cancellations are allowed only if made more than 24 hours before the scheduled booking time.

2. Non-Refundable Payments

All payments are strictly non-refundable. For eligible cancellations made more than 24 hours in advance, the amount paid will be issued as store credits for future use.

3. Late Cancellations

Cancellations made within 24 hours of the scheduled booking time are not permitted, and no credits or refunds will be provided.

4. Customer Responsibility

Customers are advised to carefully consider their schedule before making a booking.

5. Time Calculation

The 24-hour cancellation window is calculated based on the exact booking time.

6. Final Decision

Pawsh Palace reserves the right to make the final decision on all booking, cancellation, and refund matters.

7. Contact Us

If you have any questions about this Refund Policy, please contact us:

📧 Email: palacepawsh@gmail.com

📞 Phone: 019-958 2399
📍 Address: F-G-16, Perdana, Plaza Arkadia, Jalan Intisari, Desa ParkCity, 52200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur